After you have implemented a great social media strategy and have seen people respond and interact with you on your networks, it’s time to analyze your results, optimize your strategy and repeat. Many organizations don’t analyze their social media results; they take the approach of “just put it on Facebook or Twitter” and hope for the best. If your ministry takes the time to develop a social media strategy then it should take the time to measure the results.
Analyze Your Results
In order to effectively measure social media results you need to assess quite a few things such as:
• How many people are seeing the posts, tweets?
• How many people are sharing your posts, tweets?
• What is the demographic of your online audience (age, sex, location)?
• How many people are following your social media links back to your website?
• How many people are clicking on the links that you are posting?
• Who are your most important and influential followers?
These stats are measured and calculated by quite a few online software programs that your ministry should utilize. SproutSocial.com or SimplyMeasured.com are social media analytics companies that take your Facebook and Twitter profiles and provide analytics on your social media strategies. Facebook insights is the analytics section on Facebook Fan Pages that provides demographic information on your pages’ fans. Hootsuite.com is a great software that we spoke of earlier that helps manage social media strategies by scheduling posts to a variety of networks and it also has analytics reporting features that can help your ministry measure the effectiveness of your campaigns. Finally, Google Analytics has a Social Reporting feature that reports traffic that comes to your website from Social Media networks. This feature is called Google Social Media Analytics and it is very important in measuring the impact of your social media campaigns.
Optimize Your Strategy Looking at your social media analytics and comparing the data of what you posted, when you posted, how often you posted and which networks yielded which responses, we can now look at ways to optimize our results. First, you want to see which times people responded to your posts. On average this is between the hours of 7am – 11am and 6pm – 11pm. Next, you want to see which days garner the highest response, and more often than not this is Saturdays and Tuesdays. Additionally, as you optimize your strategy you want to continue to create and distribute visual content to your networks. Continue to find ways to create innovative and inspiring photos and videos that will engage your audience as well as compel them to share. If they are not sharing, liking, retweeting or commenting enough to your content, then add more calls to actions in your posts. Finally, utilize your hashtags on Twitter, Google+ and Instragram. Hashtags can help you create, get involved and control conversations that occur about your ministry as well as give you numerous opportunities to reach people where they are at and conduct ministry.
Repeat When you know better, you do better and knowledge is power! With that being stated, now that you have analyzed your results and optimized your strategy, it’s time to repeat. Repeat the process of posting to your social media networks at the optimized times with the optimized content to achieve optimized results.